Introduction

Welcome to Your Car Claim’s Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.yourcarclaim.co.uk and use our services. We are committed to protecting your personal data and ensuring that your privacy is protected.

 

Important Information

Your Car Claim and yourcarclaim.co.uk is a trading style of Claim 4 Misleading Financial Advice Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) under FCA reference 930769. Claim 4 Misleading Financial Advice is a claims management company.

 

Please be aware that you do not need to use a claims management company to make a claim against your financial provider. You can do this yourself for free, and if unsuccessful, you can refer it to the Financial Ombudsman Service or the Financial Services Compensation Scheme if it falls under their remit.

 

1. Information We Collect

When you visit our website or use our services, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Financial Information: Information related to your financial situation, including details about your car finance agreement.
• Technical Information: IP address, browser type, operating system, and other technical data about your device and usage patterns.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and store certain information.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To process and manage your claims.
• To communicate with you, including providing updates and information regarding your claim.
• To improve our website, services, and user experience.
• To comply with legal obligations and regulatory requirements.
• To prevent fraudulent activities and ensure the security of our services.

 

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our business and provide our services, such as IT providers and payment processors.
• Legal and Regulatory Authorities: When required by law, or to comply with legal obligations, we may disclose your information to government or regulatory bodies.
• Affiliated Companies: With companies affiliated with Claim 4 Misleading Financial Advice Limited, when necessary for the purposes of providing our services.

 

4. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the information we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete information.
• Erasure: You can request that we delete your personal information, subject to certain conditions.
• Restriction: You can ask us to restrict the processing of your information under certain circumstances.
• Objection: You can object to our processing of your information where we rely on legitimate interests as our legal basis.
• Data Portability: You can request the transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected].

5. Security of Your Information

We are committed to ensuring that your information is secure. We use a variety of security measures to protect your personal data from unauthorized access, use, or disclosure.

 

6. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. For more detailed information on how we use cookies, please refer to our Cookie Policy.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Your Car Claim
Email: [email protected]
Phone: 08001381616

Effective Date: 01.08.24